+1 705-302-1821

Privacy Policy

Effective Date: September, 2025
Business Name: Silverstream Financial
Address: 33 Nicole Marie Ave, Barrie, Ontario, L4M6Z1, Canada
Phone: +1 705-302-1821
Email: [email protected]

1. Introduction

Silverstream Financial (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada, as well as international frameworks such as the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA) where applicable.

2. Information We Collect

We may collect the following types of information:

Personal Information: Name, address, phone number, email address, and other identifying information.

Financial Information: Banking details, payment information, and financial records necessary to provide services.

Usage Data: Information about how you interact with our website, communications, or services.

Legal/Compliance Information: Documentation required to meet regulatory or contractual obligations.

3. How We Use Your Information

We use your information for the following purposes:

To provide financial consulting and related services.

To communicate with you about services, invoices, and updates.

To comply with legal, regulatory, and tax obligations.

To improve our services and customer experience.

To send marketing communications (with your consent).

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we rely on the following legal bases for processing your personal data:

Consent – when you have given explicit permission.

Contractual Necessity – to perform obligations under a contract.

Legal Obligation – to comply with applicable laws.

Legitimate Interests – for business operations, provided your rights are not overridden.

5. Sharing of Information

We do not sell or rent your personal data. We may share your information only in the following circumstances:

With trusted service providers who assist in delivering our services.

To comply with applicable laws, regulations, or legal proceedings.

In the event of a business transfer such as a merger, acquisition, or sale of assets.

6. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

7. Your Rights

Depending on your location, you may have the following rights:

Access & Portability – Request a copy of the personal data we hold.

Correction – Request corrections to inaccurate or incomplete data.

Deletion – Request deletion of your personal data (subject to legal obligations).

Restriction & Objection – Limit or object to the processing of your data.

Withdraw Consent – Where processing is based on consent, you may withdraw it at any time.

To exercise your rights, contact us using the details in Section 12.

8. Data Security

We use industry-standard administrative, technical, and physical safeguards to protect your personal data against unauthorized access, disclosure, or misuse. However, no system is 100% secure, and we cannot guarantee absolute security.

9. International Data Transfers

If you access our services from outside Canada, your data may be transferred to and processed in jurisdictions with different data protection laws. We take reasonable measures to ensure adequate safeguards for such transfers.

10. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to improve user experience, track usage, and deliver personalized content. You may adjust your browser settings to decline cookies, though this may affect service functionality.

11. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors.

12. Contact Information

If you have any questions, requests, or concerns regarding this Privacy Policy, please contact us at:

Silverstream Financial
33 Nicole Marie Ave, Barrie, Ontario, L4M6Z1, Canada
📞 +1 705-302-1821
📧 [email protected]